FAQ's

SAMA is more than a name—it’s a philosophy. Derived from the founder’s first and last names, it also reflects the Japanese honorific “sama,” used to show deep respect. At SAMA, we honor every client’s story with care, partnership, and purpose. Learn more about our philosophy in our Bespoke Services.

We believe your engagement ring should reflect your values as much as your style. SAMA combines custom engagement rings, competitive pricing, and social impact into one seamless experience. Each purchase supports a cause of your choice, making your love story part of a larger movement.

At checkout, you’ll have the opportunity to select one of our nonprofit partners aligned with causes such as gender equality, LGBTQIA+ advocacy, education reform, or mental health. A portion of your purchase goes directly toward that organization—because love should be purposeful. Meet our philanthropy partners.

We recognize that jewelry is more than ornamentation—it’s a reflection of identity, milestones, and legacy. By connecting our work to organizations driving systemic change, we aim to make your ring a symbol of something greater: equity, empathy, and empowerment. Learn more through our philanthropy partners.

Solitaires feature a single center diamond for timeless simplicity. Halo rings add a circle of smaller diamonds for extra sparkle, while three-stone designs symbolize the past, present, and future of your love story. Explore more in our Engagement Ring Styles Guide.

The decision depends on style, budget, and lifestyle. A 2 carat diamond offers balance and elegance, while a 3 carat makes a bolder statement. Both can be customized with your preferred setting. Learn more in our Diamond Carat Guide.

Yes — with our Design Your Ring experience, you can create a unique piece by starting with a setting from our collection and adding a natural or lab grown diamond or gemstone, or vice versa. Every detail can be tailored to your vision within our curated designs.

Absolutely. Many engagement rings are available as matching bridal sets designed to pair seamlessly with coordinating wedding bands. You can also customize a band to complement your chosen ring. Explore our Matching Sets.

Yes! Our Rock Your Way bespoke service is perfect if you want a completely unique engagement ring from scratch. From sketches to stone sourcing, CAD previews, and hand-finishing, we co-create every detail of your design.

An eternity wedding band features a continuous line of diamonds or gemstones set around the entire band. This design symbolizes everlasting love and commitment, making eternity bands a timeless choice for weddings and anniversaries. Explore our Eternity Wedding Bands.

Platinum wedding bands are naturally white, hypoallergenic, and highly durable, while gold wedding bands come in yellow, white, and rose variations. Gold offers more variety in style and price, while platinum is prized for its strength and rarity. Learn more in our Metals Guide.

Women’s wedding rings often feature diamond accents, intricate designs, or matching engagement ring styles, while men’s bands are typically wider and focus on durability with classic or modern finishes. Both can be customized to reflect personal style. Browse our Women’s Wedding Bands (and men’s bands coming soon).

Matching wedding bands are designed to fit seamlessly with your engagement ring, creating a coordinated bridal set. They can be crafted in the same metal, style, or stone pattern as your ring, ensuring a cohesive look. Explore our Matching Sets.

The right metal depends on lifestyle and personal preference. Platinum is durable and low-maintenance, gold offers versatile styles in yellow, white, or rose, while modern options like mixed metals create a unique, personalized look. Visit our Metals Guide to explore your options.

Natural diamonds form over billions of years deep within the earth, while lab grown diamonds are created with advanced technology in modern labs. Both are real diamonds and can be IGI or GIA certified. Compare options in our Lab Diamond Guide and Natural Diamond Guide.

Conflict-free diamonds are responsibly sourced and verified to be free from association with violence or unethical practices. At SAMA, both natural and lab grown diamonds are ethically sourced and certified. Learn more in our Natural Diamond Guide.

Natural diamonds are rare and timeless; lab grown diamonds offer a sustainable, budget-friendly alternative with the same beauty. See what fits your priorities in our Lab Diamond Guide.

Every SAMA diamond is certified by leading labs such as IGI or GIA, verifying cut, carat, clarity, and color. Explore certification details in our Natural Diamond Guide or Lab Diamond Guide.

Yes, Every SAMA diamond — natural or lab grown — is certified by leading institutions such as IGI or GIA. Certification confirms cut, carat, clarity, and color, ensuring your diamond’s authenticity and lasting value. Learn more in our Diamond Buying Guide.

Gemstone engagement rings feature sapphires, emeralds, rubies, aquamarines, and other colored stones as the center gem instead of diamonds. They offer vibrant alternatives that highlight personality and meaning. Learn more in our Gemstone Guide.

Yes! While blue is the most recognized, sapphires naturally occur in pink, yellow, green, purple, white, brown, orange, red, and rare padparadscha hues. At SAMA, you can explore our sapphire engagement rings in a wide range of colors.

Emeralds are prized for their vivid green color and inclusions known as “jardin,” while rubies are valued for their deep red tones and durability. Both are timeless gemstones and meaningful alternatives to diamonds. Explore our emerald rings and ruby rings to see more.

Birthstones are gemstones historically associated with each month and believed to carry symbolic properties. For example, sapphires represent wisdom and loyalty (September), emeralds symbolize rebirth (May), and rubies signify love and passion (July). Learn more in our Birthstone Guide.

Gemstones vary in hardness, so care is essential. Sapphires and rubies are highly durable, while emeralds require more gentle handling. We recommend professional cleanings, safe storage, and avoiding harsh chemicals. See our Jewelry Care Guide for more tips.

Absolutely. You can design your own engagement ring by starting with a setting, a natural diamond, a lab grown diamond, or a gemstone. Pair your chosen stone and style to create a one-of-a-kind ring that reflects your story.

• Start with a Setting
• Start with a Natural Diamond
• Start with a Lab Grown Diamond
• Start with a Gemstone

The timeline varies depending on design complexity, but most bespoke engagement rings and wedding bands are completed within 6 to 8 weeks from the time your design is approved.

You’ll receive milestone updates along the way, including CAD preview and final quality review.

Yes, all SAMA engagement rings and wedding bands come with a lifetime manufacturer’s warranty covering craftsmanship defects. We believe your ring should last a lifetime—and then some. Learn More

Pricing depends on materials, stone selection, and design intricacy. Most custom engagement rings begin at $2,000 USD, with transparent pricing provided after your initial consultation — no pressure, just possibilities.

Schedule a virtual bespoke consultation

Not at all. Our SAMA specialists collaborate with you through every stage of the custom design process — from inspiration to final render.

Whether you’re starting with a concept, mood board, or heirloom stone, we’ll help you translate your vision into a tangible design that reflects your story.

Absolutely. After finalizing your concept, we’ll create a 3D rendering or CAD preview so you can visualize your custom ring from every angle.

You’ll have a chance to review, approve, or request refinements before we begin crafting.

Yes — a 50% non-refundable deposit is required once you submit your design request and wish to proceed with production.

This deposit secures your materials, begins diamond or gemstone sourcing, and reserves time with our master jewelers.

The remaining balance is due upon completion, before delivery or shipment.

We offer virtual bespoke consultations exclusively. You can collaborate with us fully online or book an appointment to meet with a SAMA specialist via video.

Due to the custom nature of our bespoke rings, they are final sale. That said, our team is committed to your satisfaction at every step — we work closely with you to ensure the final piece is exactly what you envisioned.

Start your bespoke process today

Most engagement rings ship within 10 business days, though bespoke designs may take longer depending on complexity. You’ll receive a clear timeline when you place your order, and we’ll keep you updated every step of the way. Learn More

If your order hasn’t entered production, we’ll do our best to accommodate changes. Contact us as soon as possible to review your options. Contact Us

Yes! Our specialists offer complimentary virtual consultations to guide you—whether you’re just getting started or finalizing your design. Book an Appointment

Our team is here to help with clarity, carat, cut, and style decisions so you feel confident in your choice. Contact Us

We offer a 30-day return window for most non-bespoke pieces. Please review our full Returns & Exchanges policy for details.

We offer one complimentary resizing within 1 year of delivery. Learn more in our Ring Size Guide.