Returns & Exchanges

At SAMA, we want you to love your jewelry. If you're not completely satisfied, you may return eligible engagement rings and wedding bands within 30 days of purchase.

Non-Returnable Items

Certain items are final sale and cannot be returned or exchanged, including:

• Customized designs
• Modified or resized rings
• Engraved jewelry
• Jewelry that has been mishandled or shows signs of wear
• Jewelry that has been repaired or altered by a third-party jeweler

How to Initiate a Return or Exchange

1. Contact Us – Call our customer care team at 332-295-2110 to request a return authorization number and receive a complimentary UPS return shipping label.

2. Package Your Jewelry Securely – Place the item in its original packaging along with any accompanying documentation.
• SAMA requires each diamond certificate to be included with any returned diamond. These grading reports are expensive to replace and you will be charged a replacement fee of $250 if you do not include the certificate with your return. 
• If the original packaging is unavailable, place the ring/jewelry box inside a small UPS Priority box, seal it, and then place it inside a medium UPS Priority box for added protection.
• Ensure any previous shipping labels or barcodes are crossed out or covered. 

3. Label & Ship – Write your return authorization number (found in your return confirmation email) on the outside of the box.

4. Ship with Proof of Insurance – Drop off your package at a UPS Staffed Location and request a receipt to confirm - the shipment. This receipt serves as proof of insurance.
• SAMA and UPS are not responsible for packages left in UPS Drop Boxes or non-UPS staffed locations.
• Full insurance coverage is guaranteed when using our provided return label and following the packaging instructions above.

Refund Processing

• Once your return is received and inspected, you will receive a confirmation email.
• Refunds will be issued to the original payment method (excluding shipping costs) within approximately 5-7 business days, depending on your bank’s processing time. If you paid with Affirm, your refund will be processed through Affirm. Learn more
• Exchanges will be processed once the original item has been received and inspected.